After-Sales Care
Any assistance you need-wherever,whenver.
Any assistance you need-wherever,whenver.
Our After-Sales Department will help you if you have any questions or problems-therange of services at your disposal includes everything from start-up to productreturns.
If necessary, a member of our staff will be on the site within a very short period of timeto work together with you and to take care of your issues and interests. Our employeesin after-sales service are not only electronic experts-they are also qualified in manyother specific areas. Ffor example, our team includes experienced designers who arepleased to provide any additional packaging suggestions for any specific events.
Take care of your project. End-to-end.
Every request is handled by a dedicated team that takes care of the entire process, from quotation to delivery at your doorstep.
We guarantee that our power adapters,chargers, cables, bulk cables will arrive intactwith packaging.we deliver pre-sales and after-sales services designed to give you a handwhenever you are stuck or in confusion.
Every electronic project has different protection needs,which is why we offer a variety of flexivle warranties.
After-sales service commitment
We promise to provide you with high-quality products and comprehensive after-sales services to ensure your satisfaction. Our after-sales services include but are not limited to the following:
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied or there is a problem with the product, you can follow our Returns and Exchanges Policy:
1.The product has not been used and its original packaging and labels are intact.
<br>2.Make a return or exchange request within 30 days of purchase.<br>3.Items to be returned or exchanged must have been purchased directly from our website.
1.Please contact our after-sales service team: Contact us via email (sales1@wjwsy.com) or phone (+86 123 456 7890).<br>2.Provide the order number, purchase time, product problem description and clear product photos.<br>3.Our customer service team will process your return or exchange application within 1-2 working days and inform you of the next steps.
1.Quality issues: If the return or exchange is due to product quality issues, we will bear the return shipping costs and provide you with a full refund or exchange.<br>2.Non-quality issues: If the return or exchange is due to your personal reasons, you need to bear the return shipping costs.
We provide a 12-month warranty for all our products. If the product cannot be used normally due to quality problems during the warranty period, we will provide you with the following services:
1.During the warranty period, if the product has quality problems, we provide free repair or replacement service.<br>
2.If the product has been discontinued or cannot be repaired, we will provide you with a replacement product of equal value.
1.Failures under normal use: including poor data cable contact, plug damage and other quality issues.<br>2.The warranty does not cover: problems caused by external damage (such as shearing, excessive pulling) or improper human operation (such as excessive bending, water immersion, etc.).
Technical Support
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📖 Frequently Asked Questions (FAQ)
Check our FAQ section to quickly resolve common technical issues.
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📞 Phone Support
Call us at +86 8613038885841 to speak with our technical team.
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📧 Email Support
Send an email to sales1@wjwsy.com, and our team will respond as soon as possible.
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💬 Live Chat
Click on the chat window at the bottom right of the page to talk with our support team in real-time.
Our technical support team is here to help you and ensure a smooth experience with our products.
Customer Feedback & Suggestions
We highly value every customer's feedback. Your suggestions and opinions are essential for us to continuously improve our products and services. Please feel free to share your valuable thoughts with us, and we will make ongoing improvements based on your feedback.
📩 Feedback Email: sales1@wjwsy.com
💬 How to Submit Feedback: You can share your feedback via email or through our online chat service.
Frequently Asked Questions (FAQ)
If you need to return an item after receiving it, please contact our after-sales service team with your order number and a description of the issue. We will process your return request within 2 business days.
Please check if your device’s port is functioning correctly and ensure there is no visible damage to the cable. If the issue persists, contact our technical support team for assistance.
If your product has a quality issue within the warranty period, we will provide a free replacement, and the shipping cost will be covered by us.
